Privacy policy
Introduction
We at the Forcibly Displaced People Network (FDPN) (ABN 18 640 534 023) are committed to protecting your privacy. This Privacy Policy outlines how we handle your personal information across all our websites, online presences, and activities, including FDPN’s training programs and other initiatives (“the Sites”). We recognise the essential right of individuals to have their information administered in ways which they would reasonably expect – protected on one hand, and made accessible to them on the other. These privacy values are reflected in and supported by our core values and philosophies and also reflected in our Privacy Policy, which is compliant with the Privacy Act 1988 (Cth).
Collection of Personal Information
We collect personal information from visitors and users of our Sites to provide and improve our services. The types of information we collect include:
- Usernames, email addresses, and other contact details
- Information provided through online forms, such as registration details and your personal details if you are an LGBTIQA+ forcibly displaced person seeking our assistance
- Payment information, including payment agent details
- Transactional details and support queries
- Web analytics data
- Specific personal details when necessary, such as country of origin, disability status, sexual orientation, gender identity, sex characteristics, visa status, faith and others.
How We Collect Personal Information
We collect personal information directly when you provide it through the Sites, automatically as you navigate our Sites, or through third parties. For instance, you may provide information when you register for an account, subscribe to newsletters, fill out surveys, or communicate with us.
Use of Personal Information
We use your personal information to:
- Communicate with you about our programs, services, and activities
- Improve and evaluate our services
- Provide you with information, advice, or referrals to support services
- Monitor activity on our Sites to prevent fraud and ensure compliance with our terms
- Conduct general administrative and performance-related activities
Anonymity and Pseudonymity
Where possible, we offer the option to engage with us anonymously or under a pseudonym. We also provide an option to not disclose your personal information to us via selecting an option ‘prefer not to disclose’.
Disclosure of Personal Information
We may disclose personal information to:
- Subcontractors and service providers who assist us in our operations
- Professional services such as lawyers or social workers when you have requested a referral
- Regulators and government authorities as required by law
- Other entities where we have your consent or are required by law
We do not typically disclose personal information to overseas recipients. However, we cannot guarantee the safety of third-party platforms or links used on our Sites.
Data Security
We store personal information on secure servers managed by us and our service providers, with access controls in place, including encryption and password protection. In some cases, we also store information in hard copy files in secure locations.
Accessing and Correcting Your Information
You have the right to request access to and correction of your personal information held by us. Please contact us using the details provided on our website if you wish to do so.
Managing Your Information
If you have subscribed to our communications, you may opt out at any time using the “unsubscribe” feature in our emails. You can also manage your cookies through your browser settings, although rejecting cookies may affect your experience on our Sites.
Web Analytics
We use web analytics to gather anonymous information about how visitors use our Sites. This information is used for statistical purposes and to enhance our services.
Public Information and Third-Party Sites
If you make your personal information available publicly or share it through other websites, we are not responsible for how others use that information. Please review the privacy policies of other sites before sharing your details.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be effective immediately upon posting on our Sites. Please check our Sites regularly to stay informed of any updates.
Contact Us
If you have any questions about our privacy practices, or if you wish to make a complaint, please contact us via our website. Complaints will be considered, and we will respond promptly to resolve any concerns.